PVK Couriers and Distribution Limited - Terms and Conditions
These Terms & Conditions apply to all services provided by PVK Couriers and Distribution Limited (“PVK”, “we”, “our”, or “us”). By booking our services, the customer (“you” or “the Customer”) agrees to these Terms & Conditions.
1. DEFINITIONS
1.1 Customer refers to the individual, business or organisation booking our services.
1.2 Consignment is any parcel, pallet, furniture, equipment or goods collected and transported from one address to another by PVK Couriers and Distribution Limited, including any packaging.
1.3 A Booking is an order placed by the Customer requesting delivery or transport services from PVK Couriers and Distribution Limited.
1.4 Business Premises refer to commercial offices, warehouses, retail premises, schools, hospitals, or other non-residential locations.
1.5 A Residential Address is a private dwelling including houses, flats, apartments and other domestic properties.
1.6 The Delivery Point is the agreed delivery location specified when the booking is made.
2. ACCEPTANCE OF BOOKINGS
2.1 All quotations are based on the information supplied by the Customer, and such quotations will be valid for 7 days unless it is specified otherwise.
2.2 All quotations are calculated in accordance with the length of the journey for the consignment, the type and weight of the consignment and the type of delivery requested at the point of booking.
2.3 Additional charges may apply where incorrect information has been provided, including but not limited to: Incorrect collection or delivery addresses, Incorrect dimensions or weight, Additional waiting time, Extra handling requirements, Failed collections or deliveries.
2.4 A booking becomes binding only once it has been accepted and confirmed by PVK.
2.5 We reserve the right to refuse any booking at our discretion.
3. CUSTOMER RESPONSIBILITIES
3.1 The Customer agrees to:
3.2 The Customer remains responsible for ensuring goods are suitable for transportation. If the packaging is deemed to be insufficient, in our opinion, we may either refuse to deliver it or repack it to the required standard, which may incu
3.3 If you are not the owner of some or all of the consignment, you will be deemed to be the agent of the owner of the consignment.
4. COLLECTION & WAITING TIME
Our drivers will make reasonable efforts to arrive within the agreed collection window. Unless otherwise agreed:
5. DELIVERY SERVICES
5.1 For Business Deliveries where safe access is available and no specialist lifting equipment is required, PVK can deliver goods to a room, office, department or location within a business premise as agreed at the time of booking. Examples include but are not limited to: Offices, Reception areas, Stock rooms, Meeting rooms.
Drivers may decline room-of-choice delivery if access presents a health and safety risk or requires specialist equipment or additional personnel not included within the booking.
5.2 For Residential Deliveries, unless specifically agreed in writing as part of a specialist White Glove or Installation Service, all residential deliveries are to be made on a kerbside basis only. Drivers are not obliged to:
Delivery is considered complete once the goods have been safely unloaded at the kerbside or the nearest safe and accessible point outside the property.
If the Customer requests assistance beyond kerbside delivery, this is entirely at the driver’s discretion and undertaken at the Customer’s own risk unless pre-booked as a White Glover service.
5.3 Unless agreed otherwise, the consignment will be delivered to the address specified at the time of booking, and PVK reserves its right to vary its charges by written notice to the Customer following any change of the delivery address by the customer.
5.4 We can use any route or method to deliver the consignment, including any subcontractors or agents. Your rights will not be affected where a subcontractor is used by us.
5.5 Under no circumstance is the Customer permitted in the back of any vehicle involved in the delivery.
6. WHITE GLOVE & INSTALLATION SERVICES
6.1 Where specifically booked, PVK Couriers and Distribution Limited may provide additional services including:
6.2 These services must be agreed before the booking is confirmed and may incur additional charges.
7. ACCESS REQUIREMENTS
7.1 The Customer must ensure safe access for our vehicle.
7.2 Additional charges may apply where:
7.3 Where delivery cannot be completed safely, PVK reserves the right to deliver to the nearest safe location.
8. PROHIBITED GOODS
8.1 Unless agreed in advance, PVK Couriers will not transport:
8.2 PVK reserves the right to refuse any item considered unsafe or unlawful.
9. DELIVERY TIMES
9.1 Estimated delivery times are provided in good faith.
9.2 While we make every reasonable effort to meet agreed schedules, delivery times are estimates and not guaranteed unless expressly agreed in writing.
9.3 PVK shall not be liable for delays caused by:
10. LOSS & DAMAGE
10.1 PVK Couriers and Distribution Limited will exercise reasonable care while transporting your goods.
10.2 Customers should inspect consignments upon delivery wherever possible.
10.3 Any claim for loss or damage must be reported within 24 hours for visible damage or within 7 days for concealed damage. Claims submitted outside these periods may not be accepted.
10.4 Compensation will not be payable where damage results from:
11. INSURANCE
11.1 PVK Couriers and Distribution Limited maintains appropriate insurance for the services we provide, including:
11.2 Our Goods in Transit insurance covers loss of or damage to goods whilst they are in our care during transportation, subject to the terms and conditions of our insurance policy.
11.3 Customers are responsible for informing us before collection if the value of any consignment exceeds £50,000 or requires specialist insurance. Additional insurance may be arranged by prior agreement and may incur an additional charge.
11.4 Nothing in these Terms & Conditions shall increase our liability beyond the limits of our applicable insurance policies unless expressly agreed in writing.
12. FAILED DELIVERIES
Where delivery cannot be completed because:
13. PAYMENT
13.1 Unless otherwise agreed:
13.2 Late payments may incur:
14. CANCELLATION
14.1 Bookings cancelled before vehicle dispatch may be refunded, less any administration costs where applicable.
14.2 If a vehicle has already been dispatched, cancellation charges may apply.
15. FORCE MAJEURE
PVK shall not be liable for any failure or delay caused by events outside our reasonable control, including but not limited to:
16. LIMITATION OF LIABILITY
16.1 To the fullest extent permitted by law, PVK Couriers and Distribution Limited shall not be liable for: Loss of profits, Loss of business, Consequential losses, Indirect losses, Missed commercial opportunities.
16.2 Our liability shall be limited to the value permitted under our applicable insurance cover, unless otherwise agreed in writing.
17. PRIVACY
17.1 Customer information will only be used for providing courier services, invoicing and legal obligations.
17.2 We will never sell customer data to third parties.
18. GOVERNING LAW
18.1 These Terms & Conditions shall be governed by the laws of England and Wales.
18.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
CONTACT
PVK Couriers and Distribution Limited
Website: https://pvkcouriers.co.uk/
Email: sales@pvkcouriers.co.uk
Telephone: 01455 856174
Copyright © 2026 PVK Couriers - All Rights Reserved.
PVK Couriers & Distribution Ltd is a company registered in England and Wales 12732645
Registered office address Unit 6 Cosford Business Park Central Park Lutterworth LE17 4QU
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